Frequently Asked Questions

A: Registration is required before you can purchase or download resources from Teacher911.

By registering, you gain access to a secure platform designed specifically for educators, making it quick and easy to browse, purchase and download CAPS-aligned assessments.

Registration also allows us to:

• Verify that resources are supplied only to educators, helping to protect the integrity of assessment material.
• Provide secure, instant access to your purchased resources once your account has been approved (where verification is required).
• Keep a record of your purchases so you can easily access your previous downloads.
• Notify you of new assessments, curriculum updates, and free teaching resources.

Orders below R500 are processed directly through the website for fast and convenient purchasing.

Orders of R500 or more are also placed through the website. Once the required verification process has been completed, you will receive access to your purchased assessments as quickly as possible.

Our registration and verification process helps ensure that Teacher911 resources remain available to the educators they are intended to support.

You can download a registration manual to aid you by clicking HERE.

Registered customers: Click on SHOP and then on the subject to see the available assessments.

You can download a Purchasing manual to aid you by clicking HERE.

A: Once you have purchased a subscription, Teacher911 will call the school at which you teach and verify that you are an educator at the school and that the information for the subscription that you have purchased is correct i.e. the grades offered / that you teach at the school and the language/s in which subjects are taught at your school.

Once the information is verified, you will receive an e-mail advising you that your access to the Teacher911 site has been approved. You can then log in and purchase the assessments that you require. Once your payment has been received and verified, your assessments will be available to download.

A: There are two payment options:

1. PayFast: You can choose Credit Card, Cheque Card and instant EFT.
2. Other Payments: You can make a payment directly from your bank account to ours. It is essential to note the following when following this route.

–             The beneficiary reference must be your ORDER number.

–             Official proof of payment (POP) must be emailed to us:

info@teacher911.co.za.

–             POP must clearly indicate:

The bank account number to which the payment was made.

Show the beneficiary reference.

Beneficiary Name: ASSESSMENT911
Bank: FNB
Account type: Cheque Account
Account Number: 62462822555
Branch/Code: Southern Centre Bloemfontein (250655)

Due to the high cost of banking fees and service charges, we are adding a R6.00 fixed service charge to every transaction.

A: Teacher911 makes use of Payfast for their card payments. PayFast is committed to keeping all sensitive information secure. They have a multitude of automated and manual checks in place to protect both buyers and sellers from fraudulent transactions. Online retail has a fraud rate between 1 and 2% of all transactions. Through effective controls, PayFast’s is currently below 0,2% and still going down.

3D Secure is an extra layer of security in using your credit card for online transactions. Sellers are asked to enter their 3D Secure password or one time PIN –which they register with their bank– to authenticate that they are the actual cardholder.

You would need to activate 3D Secure on your card via your bank (if you haven’t already done so).
For more information on activating your card for 3D Secure, please go to https://www.payfast.co.za/security-fraud/ scroll to the bottom of the screen and click on your bank’s logo to activate your card for 3D Secure. If you have any queries with regards to activating 3D Secure on your card, kindly contact your relevant bank.

A: Yes. (Choose the “Other Payments option on the website).

Make note of your order number and use it as the BENEFICIARY reference on your payment.

Beneficiary Name: ASSESSMENT911
Bank: FNB
Account type: Cheque Account
Account Number: 62462822555
Branch/Code: Southern Centre Bloemfontein (250655)

Please e-mail an official proof of payment to info@teacher911.co.za

A: Yes. (Choose the “Other Payments option on the website).

Make note of your order number and use it as the BENEFICIARY reference on your payment.

If a deposit is made at a teller at the bank, then a R50.00 service fee MUST be added to your total payment, or your order will not be processed.   (If the fee is then deposited at the teller, the amount deposited must be R100.00 – to cover BOTH cash deposits.”

Beneficiary Name: ASSESSMENT911
Bank: FNB
Account type: Cheque Account
Account Number: 62462822555
Branch/Code: Southern Centre Bloemfontein (250655)

Please e-mail the proof of payment to info@teacher911.co.za

A: Yes. (Choose the “Other Payments option on the website).

Make note of your order number and use it as the BENEFICIARY reference on your payment.

Beneficiary Name: ASSESSMENT911
Bank: FNB
Account type: Cheque Account
Account Number: 62462822555
Branch/Code: Southern Centre Bloemfontein (250655)

Please e-mail an official proof of payment, downloaded from your bank, to info@teacher911.co.za

A: The once-off R13.00 subscription fee is to cover costs related to verifying your information with the school at which you are teaching.

A: Yes. After you have chosen your payment method, you will have to tick the box next to

“I have read and agree to the website terms and conditions.”

A: Yes, but only if your order is over R500. Orders under R500 will only be processed if placed on the website.

Email orders are subjected to a R10 service fee.

A: To keep the cost of assessments as low as they are, no, the assessments are not externally moderated. We do try and keep mistakes to the minimum. It is the educator’s, who is purchasing the assessments, responsibility to moderate the assessment and fix small (mostly punctuation) mistakes.  Any major mistakes can be referred to us via email (info@teacher911.co.za), and we will ask the relevant examiner for comments.

Constructive criticism is always appreciated!

If the educator is unwilling to do moderation, the choice is still his/hers to set his/her own assessments.

A:

1. Any overpayment of R30.00 or less on any order will be retained by Teacher911 i.e. if you overpay by between R1.00 to R30.00 there will be no refund done.
2. Any overpayment of R30.00 or more will be refunded less a R30.00 charge for banking fees. i.e. if you overpay on an order by R31.00 only R1.00 will be refunded to you.
3. Any refund due to a Teacher911 error will be refunded in full.
4. Refunds to customers due to customer error will be subject to a R30 service fee. This includes, but is not limited to false information given e.g. not teaching at the indicated school, buying for someone else etc.

A:

Beneficiary Name: ASSESSMENT911
Bank: FNB
Account type: Cheque Account
Account Number: 62462822555 
Branch/Code: Southern Centre Bloemfontein (250655)

A:

Due to the nature of our products and our method of “delivery” we do not allow return or exchange of assessments purchased.

The only exception is, is if you have purchased an Afrikaans or English version of an assessment and then purchase the same assessment with the intent to purchase it in the other language.

Kindly note that the onus is on the educator to ensure that they are purchasing the correct product.

A: There are a variety of reasons of why your order has been delayed. You will receive a note from us via email that:

–             explains the reason; or

–             request payment; or

–             requests further information.

Most common reasons why orders are delayed:

–             Proof of payment that does not show the bank account number to which the payment was made.

–             Proof of payment that does not indicate the Beneficiary Reference used.

–             Incorrect Beneficiary reference e.g. your name / your school’s name / an old order number i.e. not the current order number to which your payment refers / non-sensical references e.g. Assessment911 / 

              Teacher911 / an amount / Term 4 NS etc.

–             An abbreviated school name.

If any of the above occurred for the:

First time incorrect reference – no delay and you will receive an email notifying you of what was incorrect on your payment.

 First time abbreviated school name – you will receive an email requesting the full name of your school, and your order will be processed within 24 hours of receiving your reply.

Second time incorrect reference – 24-hour delay from the time we note your payment on your order.

Second time abbreviated school name – 24-hour delay from the time we note your response with the unabbreviated school name.

Third time incorrect reference – 48-hour delay from the time we note your payment on your order.

 Third time abbreviated school name – 48-hour delay from the time we note your response with the unabbreviated school name.

A:          Click on My Account in the top right of this page and then click on My Downloads.

A: Send us an email (info@teacher911.co.za) informing us that you have changed schools and provide the name, telephone number and official email address of the school.

Your information will be verified and your membership adapted. You will receive an email once the process is complete.

A:

New customers need to register first.

Registered customers:

–             Check that you are logged into your account.

–             Check that you are not trying to purchase assessments that falls outside the scope of your membership (the language and grades you teach) or outside the

             scope of the LOLT and grades of your school.

After you have checked the above, sent an email to us (info@teacher911.co.za) stating what the problem is and exactly what you are trying to add.

Assessment911 (Otherwise known as Teacher911 and/or Learner911), referred to in the document as “we,” “our,” or “us”, is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you use our website and services.

1. Information We Collect

Personal information you provide to us when registering or purchasing assessments, such as your name, contact details, school of employment, school details and payment information.

Usage information such as IP addresses, browser type, and usage patterns to improve our services.

2. Use of Information

To provide and manage access to assessments and educational resources for educators and/or parents.

To process payments and manage customer accounts.

To communicate important updates, promotions, and support.

3. Sharing of Information

We do not sell or rent your personal data to any unauthorised third parties.

We may share certain information with trusted service providers who assist us in operating the website and business, which are under confidentiality agreements.

4. Data Security

We implement appropriate technical and organizational measures to protect your information against unauthorized access, loss, or misuse. We can however not be held accountable for any possible data breach/loss of data through third parties, or any other platform that is out of our immediate control.

5. Your Rights

You have the right to access, correct, view or delete your personal data held by us through submitting a request to edit and/or erase any of your own personal information.

You can opt-out of promotional communications at any time via request.

6. Cookies

Our website may use cookies and similar technologies to enhance user experience and track usage where applicable.

7. Changes to This Policy

This Privacy Policy could be updated periodically without prior notice or warning. Any significant changes can be communicated on our website with an updated effective date.

8. Contact Us

For any questions or concerns regarding this Privacy Policy, please contact us at: info@teacher911.co.za

Our promise

 Assessment911 / Teacher911 values the opinions of our fellow Teachers, and we strive to meet your expectations and go beyond. We encourage all our customers to share their opinions and experiences that they have had when using one of our products. This will allow us to improve upon our assessments and allow Teachers to make informed decision on what they are purchasing.

 Guidelines on writing a review.

When making a review, please follow these guidelines:

• Genuine Experiences: Reviews must be based on your personal experience with the assessment.
• Relevant Content: Reviews should be relevant to the product.
• Respectful Language: Reviews must be respectful and free from offensive, abusive, or discriminatory language.
• No Promotional Content: Reviews should not contain promotional content, advertisements, or links to other websites.
• No Personal Information: Do not include personal information (e.g. address, phone number, School name, or any other personal identifiable information) in your reviews.
• Criticism: Constructive criticism of the relevant assessment is welcome.
• Provincial ATPs: Reviews based on provincial ATP’s will be removed. Teacher911 assessments are based on National Department of Education requirements.

What we do not allow

We take all reasonable and proportionate steps to prevent, correct or remove any review information that could mislead customers. A review may be removed if they contain any of the following:

• Misleading presentation of reviews or ratings: All genuine reviews, whether positive or negative, will be visible and factored into overall ratings. Teacher911 believes in transparency and does not permit deletion of genuine, factual reviews, regardless of star rating.
• Staff reviews: We do not allow reviews written by staff or anyone with a conflict of interest posing as a customer. Staff may reply to reviews but will not make their own reviews.
• No retaliation: If a customer leaves a negative review, Teacher911 will not harass or pressure the customer to change or remove it outside the proper channels. Teacher911 will respond to reviews publicly (professionally addressing the feedback) or, if the review is suspected fake, use our moderation process.

 Moderation and removal of reviews

All reviews are moderated to ensure that they comply with our policies. If a review does not follow our policy, the review will be removed. The reviewer may be notified with the reason for removal or banned from future submissions if repeated reviews that violate our policies are made.

 The following are the criteria we use to determine if a review will be removed:

• Fake reviews: All reviews must be based on an actual customer’s genuine experience with the product or service reviewed.
• Misleading information: The review cannot contain factual untruths or inaccuracies. Please note that only facts will be checked.
• No cooperation: If a review is considered incorrect and does not provide credible evidence, we may contact the customer who placed the review for investigative purposes. If said customer does not cooperate in this investigation, the review may be removed.
• Reaction to other reviews: If the review is only a reaction to a previous review, it will be removed.
• Personal information: If the review contains personal information of a third party or information that leads to a third party.
• Competitors: If the review contains referrals to competitors or links to other websites, the review will be removed.
• Inappropriate content: Reviews containing inappropriate content, profanity, discriminatory language, or disrespectful messages will be removed.
• Incoherency: Reviews where the message is not clearly understandable or readable. The reviewer may be contacted to provide a more easily understood review. If no response is received, the review will be removed.

If a review is simply negative but appears genuine, we will not remove it just because Teacher911 dislikes it. Conversely, if a review is positive but clearly fake, it will be removed. Our focus is authenticity over sentiment.

We reserve the right to remove reviews that violate these guidelines

In instances where reviews do not follow our guidelines, we may take any or all of the following steps:

• Removing reviews.
• Correcting any statistical figures related to our reviews, e.g., any star rating.
• Suspending or banning customer accounts from making reviews.
• Issuing warning notifications.

We have a dedicated moderation team that investigates flagged reviews and any reports of fake content. We strive for an impartial investigation in each case, as our only goal is to ensure the review reflects a real experience. During the investigation, a review may be temporarily hidden to prevent potential misinformation from affecting consumers.

Complaints versus reviews

If you have a complaint about a specific problem you have had with one of our products or services, then these should be directed to info@teacher911.co.za. Complaints will be dealt with privately and not displayed publicly. Examples of complaints are as follows:

• Unable to log into your account.
• Your order is taking longer than expected to be processed.
• You are unable to get through on our contact numbers.
• There is an error when accessing your assessments.

Changes to this policy

We review this policy regularly and update it when needed. The latest version will always be available on this page. We reserve the right to modify this policy at any time.